V12bat Privacy Policy – Personal Data Protection for Malaysian Players

This Privacy Policy describes how v12bat – an online casino and Sports Betting platform operating at https://v12bat.click – collects, uses, stores, and protects your personal information. This document also sets out your rights as a v12bat player regarding your personal data.

In Malaysia, the protection of personal data is something we take seriously. Many players worry about what happens to their information when they sign up on an online platform — whether their data is safe, who can access it, and whether it will be used for purposes they never agreed to. v12bat is here to address all of these concerns with complete transparency.

This Privacy Policy takes effect from 1 January 2026 and applies to all v12bat platform users without exception. By registering an account or continuing to use the v12bat platform after this date, you are deemed to have read and accepted the terms of this Privacy Policy.

If you have any questions about how v12bat handles your personal data, our support team is available 24 hours a day via live chat. We believe Malaysian players deserve clear, straightforward answers — not responses that leave you more confused than before.

V12bat only collects data that is strictly necessary to provide a safe, fair, and regulatory-compliant service. Below are the categories of data we collect:

We do not collect sensitive data such as health information, religious beliefs or political views unless you voluntarily provide such information when communicating with our support team regarding a specific need.

Personal data collected by v12bat used solely for the following purposes. We do not use your data for any other purpose without your explicit consent:

• Account Management: Creating and managing your account, enabling secure login, and ensuring that only you can access it.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as withdrawals to your Malaysian bank account or e-wallet.
• Identity & Age Verification: Ensuring all members meet the minimum age requirement of 21 and verifying identity to prevent fraud.
• Gaming Service Provision: Operating slots, Live Casino, lottery, keno, and Sports Betting fairly and transparently for all players.
• Customer Support: Answering enquiries, resolving technical issues, and handling your complaints efficiently via live chat.
• Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, duplicate account creation, and platform abuse.
• Responsible Gaming: Monitoring gameplay patterns to identify players who may need support and offering appropriate self-control tools.
• Service Communications: Sending important notifications related to your account, transactions, changes to terms and security updates.
• Legal Compliance: Meeting the requirements of the Curacao eGaming licence, regulatory directives, and applicable laws.

V12bat does not sell, rent or transfer your personal data to third parties for commercial marketing purposes. Data sharing only occurs in limited situations and for legitimate reasons, as outlined below:

• Payment Processors: Required transaction data is shared with approved Malaysian payment service providers — including Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX-participating banks such as Maybank and CIMB — solely for the purpose of processing your deposits and withdrawals. All such parties are bound by strict confidentiality agreements.
• Game Providers: Usernames and required session data are shared with licensed game providers such as Pragmatic Play and PG Soft to ensure games function correctly. No financial information or full identity details are shared.
• Regulatory Body: v12bat is obligated to comply with directives from licensed authorities and regulatory bodies. Data may be shared when required by law or under our operating licence.
• Regulatory Authority: In cases of suspected fraud, money laundering, or other illegal activity, v12bat may disclose relevant data to the appropriate authorities upon receipt of a valid official request.
• Independent Audit: Technical information about the gaming system may be shared with independent auditors such as eCOGRA for the purpose of verifying platform fairness and security. Players' personal information is not involved in this process.

The security of your personal data is our top priority v12bat. We continuously invest in the latest security infrastructure to ensure your data remains protected at all times:

• 256-bit SSL Encryption: All data transmitted between your device and v12bat's servers is encrypted using 256-bit TLS/SSL — the same industry standard used by leading banking and financial institutions.
• Secure Servers: Data is stored in certified data centres with multiple layers of physical and cybersecurity protection, including biometric access controls, 24-hour monitoring, and redundant backup systems.
• Internal Access Controls: Only v12bat staff with a legitimate business need are permitted to access member personal data. All access is logged and audited on a regular basis.
• Two-Factor Authentication: v12bat's internal systems containing member personal data are protected with two-factor authentication for all relevant staff.

Data Retention Period:

• Financial transaction records – retained for 5 years after the transaction date, in accordance with regulatory compliance requirements.
• Active account data – retained for the duration of the account and for 2 years following account closure.
• Customer support communication records – retained for 3 years for reference and complaint resolution purposes.
• Technical log data – retained for 12 months for security and technical troubleshooting purposes.
• Marketing data (if you have given your consent) — retained until you withdraw that consent.

V12bat uses cookies and similar technologies to enhance your experience on our platform. Below are the types of cookies we use:

You can manage your cookie settings through the v12bat account settings panel or through your browser settings. Disabling essential cookies may affect platform functionality and your ability to log in or complete transactions.

• V12bat does not use third-party cookies for remarketing or retargeting purposes without your explicit consent.
• Tracking pixels and similar technologies are used solely for internal analytics to help us improve the platform.
• Cookie lifespans vary — session cookies expire when you close your browser, while preference cookies may persist for up to 12 months.

As a member v12bat, you have the following full rights regarding your personal data. All requests can be submitted to our support team via live chat or email at support@v12bat.click:

All data rights requests will be processed within 30 business days. If your request is complex or involves a large volume of data, we will notify you and may extend this period by up to 60 days with reasonable notice.

The v12bat platform is strictly restricted to individuals aged 21 and above. We do not accept or process personal data from underage individuals.

• V12bat uses an age verification system during registration that requires Malaysian phone number verification and allows further checks with identity documents if needed.
• Should we become aware that personal data from an underage individual has been collected inadvertently, we will take immediate action to delete that data and close the relevant account.
• Parents or guardians who suspect their minor child has registered an account on v12bat are urged to contact us immediately at support@v12bat.click.

In the course of operating the v12bat platform, some data may be stored or processed on servers located outside Malaysia. This applies primarily to cloud infrastructure services and certified international game providers.

• Any cross-border data transfers are made only to countries or entities that provide a level of data protection equivalent to or higher than Malaysian standards.
• V12bat ensures that all data transfer agreements comply with applicable data protection requirements and that recipients are bound by equivalent confidentiality obligations.
• Financial and identity data of Malaysian members is prioritised for storage within the Southeast Asian region, supported by security infrastructure that meets international standards.

V12bat reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements or technological developments. Here is how we handle updates:

• The date of the most recent update will always be displayed at the top of this page – please check this date each time you visit.
• For material and significant changes, v12bat will notify members via email or in-platform notification at least 14 days before the changes take effect.
• Continued use of the v12bat platform after the effective date of any update constitutes acceptance of the revised Privacy Policy.
• If you disagree with any changes, you have the right to close your account and request deletion of data as permitted by law.

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data by v12bat, please contact us via:

We are committed to responding to all privacy-related enquiries seriously and within a reasonable timeframe. Your trust is a responsibility we do not take lightly — and every privacy question deserves an honest, complete answer.